Return & Refund Policy
Our return and refund policy lasts 30 days from the date of purchase. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange. Refund requests for damaged goods must be made within 48 hours of receiving them.
To be eligible for a return, your item must be unused and in the same condition you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase. Please note you are responsible for the return shipping cost.
Once your return is received and inspected, we will email you to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, your refund will be processed, and a credit will automatically be applied to your credit card or original payment method within a few days.
Late or missing refunds
If you haven’t received a refund, please recheck your bank account. contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at garrett@pietersmatinworks.com.
Sale items
Only regular-priced items may be refunded. Sale items cannot be refunded.
Replacements
We only replace items if they are defective or damaged. Replacement requests for damaged goods must be made within 48 hours of receiving them. If you need to exchange it for the same item, send us an email at garrett@pietersmatinworks.com and send your item to:
Pietersma Tinworks
20734 Concession 2 Road
Lancaster, Ontario, K0C 1N0
Canada
Returns
To return your product, you should mail your product to:
Pietersma Tinworks
20734 Concession 2 Road
Lancaster, Ontario, K0C 1N0
Canada
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Contact us at garrett@pietersmatinworks.com for questions related to refunds and returns.