Frequently Asked Questions
Can you take an order by phone?
We do not generally accept phone orders. We are a small operation and do not make staff available to take orders by phone. We realize that some people are uncomfortable using their Credit Card online; however, all of our systems are online so we would be taking your Credit Card number and processing it online just as you would do if you placed your order through our website. For those who don’t have access to the internet, we will take an order over the phone.
What happens if my item(s) are lost or stolen?
We typically ship orders with tracking provided. If your item(s) does not arrive, please notify us and we will be able to verify its status. We advise customers to have their items shipped to a safe location that would not allow unwanted people to take them. The policy for most shipping carriers is that they are not liable for stolen items once the delivery is confirmed.
How do I care for my Tin Products?
Tin-plated steel is extremely slow to tarnish if properly maintained. It offers better corrosion resistance than bare steel, but the same care procedures should be followed. Try to keep Tin dry wherever possible and avoid exposing it to high humidity. With that said, we have customers that prefer the “used” rustic look and don’t mind leaving them placed outside or in humid environments. If the product needs to be cleaned, wash it with a soft cloth and non-abrasive cleaner immediately after use. Remember to soak away any caked-on food or dirt. Dry the tin immediately after washing to prevent rust.
Our products can be used outside. However, our products should NOT BE LEFT OUTSIDE. Rain, mist, & dew can cause the item to rust. There is no way to remove the rust. If your item does get wet immediately dry and place it in a warm oven (max: 200°F or 100°C for 30 minutes).
Is it safe to use real candles?
Absolutely! Always exercise caution when using candles. Never leave lit candles alone. Some items may become hot when in use. Place a trivet or hot pad to protect fine finished furniture or plastic materials. When spilled wax is hot, it can be wiped off with a cloth. Cooled wax may be picked off. Just be careful not to scratch the surface. Try a plastic knife. If a candle flame comes in contact with the tinplate it will “burn”. There is no fix for this.